For visitors

Thank you for your patience and understanding as we expand our facility to provide compassionate care to more patients and loved ones. We recognize construction impacts parking and suggest you take advantage of free valet services (see below) and local shuttles to transport you across campus.

Free patient and visitor parking is available:

• Medical City Arlington Main Entrance Parking Lot (between the hospital and Matlock Road)
• Pavilion I Professional Office and the Emergency Department Parking lot
• Parking garage located at the corner of Matlock Road and Omega Road

Free patient and visitor valet services are available:

• Parking garage (first floor-look for signs) located at the corner of Matlock Road and Omega Road between 7:00am - 5:00pm.

General visiting hours are 10:00am – 8:30pm, seven-days a week

Exceptions include:

ICU, NTICU, CVICU 10:00am – 10:00pm
labor and delivery 24-hours
neonatal ICU 24-hours

A parent or guardian must remain with patients under 18 years old at all times.
Two visitors are allowed per patient at a time. Additional visitors may wait in designated waiting areas. Please respect quiet hours and patient privacy during your visit.

Medical City Arlington’s gift shop offers snacks, flowers, and personal items. It is located near the patient waiting area on the first floor of the main tower. The gift shop is open:

• Monday – Friday: 7:30am to 8:00pm
• Saturday – Sunday: 9:00am – 6:00pm

Medical City Arlington has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries. For security assistance, dial "00" from any hospital phone.

The hospital chapel is located on the first floor of the main tower. The Chapel is open at all times to every denomination.

Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, call the Hospital Operator or tell your nurse you would like a chaplain visit.

We request that you leave all valuables at home. Medical City Arlington does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.