For visitors

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

MyHealthONE® is a secure online patient portal that allows you to manage your healthcare with ease—view health records, see discharge instructions, schedule follow–up appointments, pay bills, and more.

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

We strive to make our facility accessible to all patients. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.

Interpreter services are available for non-English-speaking patients and families. For assistance, please call (817) 255-1000.

Patients receive assistance with the selection of their daily meals, which are recommended by physicians and registered dietitians on staff. Contact Food and Nutrition Services at (817) 255-1651.

Free patient and visitor parking is available at both the Main Entrance and Outpatient Services entrances of the hospital.

Our leadership team is available to answer any questions you may have regarding hospital procedures, accommodating special needs and/or to advocate on your behalf regarding questions or concerns. If you're a patient, ask to speak with your nurse for prompt resolution. Or call: (817) 255-1194.

Medical City North Hills has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries. For security assistance, call (817) 255-1000 or dial "00" from any hospital phone.

Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.

Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker.

The hospital chapel is located on the 2^nd floor of the main hospital. The Chapel is open at all times to every denomination.

Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, call the Hospital Operator or tell your nurse you would like a chaplain visit.

Visitors are allowed 24 hours per day. After 7:00 pm, enter through the emergency entrance.

A parent or guardian must remain with patients under 18 years old at all times.

Two visitors are allowed per patient at a time. Additional visitors may wait in designated waiting areas.

Please respect quiet hours and patient privacy during your visit.

We request that you leave all valuables at home. Medical City North Hills does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.