For visitors
Visiting our hospital
We want you to have a safe, comfortable, and satisfying visit when visiting a patient. Learn more about the amenities and services available to our visitors.
Visiting our hospital
Medical City North Hills visitation guidelines
Parking
Free patient and visitor parking is available at both the main entrance and the outpatient services entrance of the hospital.
Visiting hours
The Critical Care Units (ICU) and (CCU) have family-centered visiting, but we ask that no more than two visitors are in the room at one time. No children under the age of 16 are allowed. Family members and/or friends cannot sleep or eat at the patient bedside.
For other patient-care areas, a parent or guardian must remain with patients under 18 years old at all times. Two visitors are allowed per patient at a time. Additional visitors may wait in designated waiting areas. Please respect quiet hours (2 – 4 p.m.) and patient privacy during your visit.
Accessibility services (ADA accommodations)
We strive to make our facility accessible to all visitors. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.
Cafeteria
Our hospital cafeteria is located on the first floor, near the hospital’s main entrance. The cafeteria is open Monday - Friday for breakfast from 7:00am – 9:00am and for lunch from 11:00am – 2:00pm. The cafeteria is closed during dinner and weekends. Visitors can also enjoy food from our Fresh Smart vending machines in the front lobby.
Gift shop
None available
Interpreter services
Interpreter services are available for non-English-speaking patients and families. For assistance, please ask a hospital colleague for assistance.
Security
Medical City North Hills has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries. For security assistance, dial "0" from any hospital phone.
Social services
Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker. If you’ve been discharged, call the hospital at 817-255-1194 and ask for the appropriate department manager or director for assistance.
Spiritual support & chapel
The hospital chapel is located on the second floor of the hospital. The chapel is open at all times to every denomination.
Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, call the Hospital Operator by dialing “0” on a hospital phone or tell your nurse you would like a chaplain visit.
Smoking policy
Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.
Valuables and personal belongings
We request that you leave all valuables at home. Medical City North Hills does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.