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At Medical City Mental Health and Wellness Center Frisco in Frisco, Texas, we understand the gravity of seeking help for mental health issues, and are here to answer any questions.


Our hope is that you are as comfortable as possible for the duration of your stay. We work to cultivate a home-like environment so you can focus on healing as much as possible.

Can I make or receive phone calls?

Yes. We encourage ongoing communication with family members and loved ones.

Can I smoke?

No. Smoking is not allowed in our facility. Nicotine patches are provided, as needed.

Do you have laundry facilities?

Yes. We provide washers, dryers and laundry detergent at no cost.

Do you provide transportation to the hospital?

Every effort will be made to identify transportation options if needed.

What kind of food is available?

The hospital has a full-service cafeteria with a variety of food choices for breakfast, lunch and dinner. In addition, drinks and snacks are available in between, before and after meal times.

The dietary program is carefully planned to provide food that meets every individual's recommended dietary requirements. A registered dietician can also provide consultation if you have special food requests, such as a vegetarian or diabetic diet.

Will I have my own room? Do I have to share a bathroom?

Our patient rooms are semi-private and include private bathrooms and individual storage spaces.

Family involvement and aftercare

Family and close loved ones are an integral part of the treatment process. It is perfectly understandable to inquire about their involvement in the process.

How do you start the admissions process?

You or a family member can schedule a confidential assessment by calling our 24/7 hotline at (469) 535-8000, or by showing up in person at our hospital.

May family and loved ones be a part of my treatment program?

Yes. Families and loved ones will have the opportunity to participate during every step of the treatment process, including through active visitation. Visit our Visiting Hours for more information. For visitors under 18, you will need to make arrangements with our team.

What happens after I am discharged?

One of our social workers will coordinate with you and your family during your stay to develop an individualized discharge plan for returning home after treatment.

Insurance and payment

Knowing insurance's role and how you will pay for treatment can be a point of stress. We want you to be at ease understanding how the process works.

Are there financial aid programs?

We do not offer financial aid, but our team understands the complexities associated with evaluating commercial healthcare insurance plans and private payment options. We can assist you in evaluating your benefit plan and possible private pay options.

Do I need money during a hospitalization?

You will not need any cash during your visit, and we encourage you to leave any valuables at home.

Will my insurance cover services?

We accept all major insurances for our outpatient services. Co-pays may be required as part of your visit, depending on your insurance coverage. Our teams will be happy to complete a Benefits and Eligibility check with your insurance provider prior to your first visit, and make you aware of any co-pays that may be associated with your services. Please call our front desk for more information.

Preparing for inpatient care

Knowing what to expect from inpatient treatment can be difficult. We want to provide you with all the appropriate knowledge to set you up for success in your recovery journey.

What items can I bring?

You should bring items for sleep, comfortable shoes, personal hygiene items and several changes of clothing, including a jacket or sweater. We will provide toiletries such as toothbrushes, toothpaste, deodorant, shampoo and soap. You will need to bring all medications you are currently taking with you, though some may be sent home.

What items can I not bring?

Some items such as glass, metals, aerosol cans, clothing with strings and items containing alcohol are not allowed, due to safety issues. We will discuss with you what you can and can’t bring during the assessment process.


Regardless of whether you are a potential inpatient, or a physician looking for more information, understanding the referral process can be critical.

Do I need a physician's referral?

No, a physician’s referral is not required for the Intensive Outpatient Program (IOP). However, one is required if you are seeking electroconvulsive therapy (ECT) services. You are welcome to schedule a confidential assessment by calling us or showing up in person.

I’m a healthcare provider. How do I refer patients?

Please call our admissions department directly at (469) 535-8000.

Treatment process

We understand that you may feel anxious about how inpatient and outpatient care will work. These answers should help put you at ease.

How long does treatment typically last?

Treatment programs are personalized for each person. For inpatient care, your length of stay will ultimately be determined by your treatment needs and goals identified between you and the treatment team. For outpatient services, you can expect to be in active treatment for eight-to-12 weeks, for a minimum of nine hours per week. ECT and antidepressant therapy are specific to each individual and vary in duration, but everyone in outpatient therapy receives individual and family therapy. For more information on these services, please schedule an assessment with our front desk.

What will the treatment process look like?

Inpatient treatment provides daily programming, seven days per week. Each day, you will be provided with a schedule breaking out therapy sessions, meals and other activities. You will meet with your doctor within the first 24 hours of your admission and daily thereafter, in addition to regular assessments and meetings with the psychiatrist, psychologist and various therapists. Medication management may be involved in your treatment plan, but it depends on the type and severity of your condition.

Typical activities include group therapy, psycho-educational groups, activity therapies and family meetings for information, support, discharge and aftercare planning. Nurses, social workers or other members of the treatment team will be available to discuss treatment, progress, and other issues.

What if I miss a day of treatment in my program?

Contact our office and we’ll make every effort to reschedule your missed appointment that week. Telehealth options are also available to our clients.

Types of care

We want to help you get better. Mental health struggles can take many forms and we want you to know that we are prepared to address whatever you may be experiencing.

Do you treat substance abuse issues?

We primarily treat psychiatric/mental health diagnoses in our IOP. However, we also provide support for any co-occurring substance use disorder (SUD), so long as the primary issue is mental health related. If you’re not sure if your substance use is the primary issue or not, contact our office and request an assessment.

What’s the difference between voluntary and involuntary hospitalization?

Voluntary hospitalization takes place when someone is able to consent for treatment. Involuntary hospitalization may be necessary when someone meets criteria for hospitalization, but is unable to consent for treatment.