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For visitors

We want you to feel safe and comfortable when visiting a patient at Medical City Mental Health and Wellness Center Frisco. Learn more below about the amenities and services we offer our visitors.

Information for our visitors

We want you to be as informed as possible before and during a hospital visit, so the below information is for your benefit.

Visiting hours at our hospital

We encourage our patients to have visitors, and believe the more support a person struggling with mental illness or addiction has outside the hospital, the better their chances are for long-term recovery after they leave. Visits from loved ones during treatment can offer emotional support, help strengthen important relationships and set the stage for continued success. Visiting hours are as follows:

  • Adolescent in-person visiting hours — 2:30pm to 3:20pm and 3:30pm to 4:20 pm, daily
  • Adult in-person visiting hours — 2:30pm to 3:20pm and 3:30pm to 4:20pm on Tuesdays, Thursdays, Saturdays and Sundays

Visitation restrictions

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Visitation protocols

We value the recovery process and your role in it. The following visitation protocols have been designed so that we can continue to cultivate a safe, nurturing environment for all undergoing treatment. We ask that you please adhere to the following:

  • Each patient is allowed a maximum of two visitors at a time
  • Items brought to a patient must be checked at the nurse’s station
  • Masks required, as Covid protocols strictly enforced
  • No personal property is allowed on the premises, including briefcases, phones and purses
  • Please arrive ten minutes early to check in (late visitors will be rescheduled)
  • Reservation required for visitation
  • Visitors under 18 years old are not permitted without making prior arrangements with the treatment team
  • Visits are limited to one hour

How do I contact a patient?

You can call (469) 535-8000 to leave a message for a patient. They will call you back during scheduled phone times.