Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information, guidance and resources for our patients
Medical City Healthcare is taking proactive measures to help ensure the health and safety of patients, caregivers, colleagues and our communities.
Patient Resources
Patient Resources
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
Patient information
Internet Access
Wireless (Wi-Fi) Internet access is available throughout the hospital, including patient rooms and public areas, free of charge for the convenience of our patients and guests. This public network can be accessed from anywhere within the hospital.
To access the MCA Wireless Network:
- Search for wireless networks
- Select and connect to the network listed as “Guest_Access”
- Once selected, the Acceptable Use policy will be shown
- After reviewing the policy, choose “I Agree”
- Open your browser and you’ll be directed to the HCA website
Pastoral Care
Illness often turns one's attention to spiritual matters. The Hospital Chapel is located on the first floor around the corner from the Medical Mall. The Chapel is open at all times to every denomination. A Hospital Chaplain is available throughout the week and may be requested by calling the Hospital Operator. In addition, a team of Pastoral Care Volunteers make hospital rounds throughout the week. Please tell your nurse if you would like a chaplain visit. In addition, emergency Chaplain visits are available 24 hours a day by contacting the hospital operator.
Security
Uniformed security guards are available on the medical campus 24 hours a day for the benefit of patients and visitors. If you or your family need escort services to a parked vehicle, contact the Hospital Operator.
Valuables and Personal Belongings
We request that you leave all valuables at home. Medical City Arlington does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.
Food and Snacks
The cafeteria is located on the first floor of the hospital past the Medical Mall. Meals are served three times a day. Vending machines are also located in the cafeteria.
Televisions
All patient rooms have a television with a wide array of cable channels. Many rooms also have VCR and/or DVD players.
Where to Come on the Day of Service
What to Bring With You
Please bring any orders for outpatient services given to you by the physician.
Insurance Cards
It is important that you bring your insurance cards with you. The Patient Access Office will make copies of these for the billing office. It is your responsibility to make sure that any authorizations for your services have been obtained by your physician. If not obtained in advance of the service, your service may have to be rescheduled or your insurance may deny payment.
Photo Identification Card
Please bring a photo identification card of yourself.
Advance Directive For Health Care
If you have this document, please bring a copy with you. (Formally known as Living Will or Durable Power of Attorney)
Personal Belongings
Please bring minimal personal belongings with you. You will want to leave valuables at home. The hospital is not responsible for lost or damaged personal property.
At the Time of Arrival
You will be asked to sign a consent for treatment and authorization to bill your insurance. We will make a copy of your insurance card and your driver's license or photo ID. If you have an Advance Directive or living will, we will make a copy of that. You will be given a copy of our Privacy Practices. If you have pre-registered, you will be given a copy of your demographic and insurance information to review and approve.