For visitors

• COVID-19-positive individuals may not visit.
• By entering, visitors acknowledge they have not recently been exposed to a COVID-19-positive individual and are not experiencing any of the following symptoms:
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Muscle or body aches
  • New loss of taste or smell
• Masking is now optional for employees, medical staff and visitors in all of our facilities, including hospitals, surgery centers and outpatient clinics. Masks may still be required in areas of more complex care, such as intensive care or transplant units.
• Exposed visitors (e.g., contact with COVID–19 patient(s) prior to admission) should be advised to report any signs and symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

Circumstances may allow for specific exceptions to any visitation restrictions described on this page. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.

Our hospital's dining facility is sure to please anyone's appetite and is open daily from 7:00am to 2:00pm. The menu features freshly cooked entrées and a fresh salad bar is also available. You'll also find a large variety of breakfast and lunch items in the deli.

Our concierge team strives to enhance your visit. We offer an array of services to increase the comfort and satisfaction of all of our guests. To learn more about how our concierge service can assist you, call and speak to a team member at (940) 393-0523.

Assistance in our hospital - Whether a patient or a visitor in our facility needs assistance, they can reach out to our concierge for assistance with:

• Area events and entertainment
• Assistance in navigating our hospital
• Children's busy books
• Decatur and Wise County maps
• Fresh linens
• General errands
• Hospital events information
• Hospital campus map
• Local shopping
• Mobile device charging
• Notary services
• Overnight toiletry bag for guests
• Restaurant information or reservations

In honor and memory of James Wood, a dedicated local businessman and committed member of our board, the James Wood Memorial Serenity Garden is a tranquil and quiet place for patients and families to reflect and relax.

The gift shop is located near the main hospital entrance on the main campus. Members of our hospital's auxiliary program operate the shop and offer a variety of high-quality items for your loved ones, such as stuffed animals, jewelry, home décor, baby gifts, greeting cards and more.

The shop is open Monday through Thursday, from 10:00am to 3:00pm and Sundays from 10:00am to 2:00 pm. You may make gift orders or order fresh flowers by phone by calling a team member at (940) 626-1235. Have your payment handy and your order will be delivered to your loved one's room.

Proceeds from our gift shop fund the equipment donations, furniture and other hospital necessities.

Are you arriving the day before your surgery and need a place for your family to stay? The following local area hotels are within a short driving distance of our hospital in Decatur.

Please call hotels regarding special rates for Medical City Decatur patients, families, staff and business travelers.

• Baymont Inn and Suites, (940)627-3338
• Best Western Inn Express, (940) 627-5982
• Candlewood Suites, (940) 627-5480)
• Days Inn, (940) 627-2463)
• Econo Lodge, (940) 627-6919
• Fairfield Inn & Suites by Marriott, (940) 627-0645, use promo code 11760 for discount)
• Hampton Inn and Suites, (940) 627-4900
• Holiday Inn Express, (940) 627-0776
• Ramada, (940) 627-6262

Here are more helpful links for many aspects of your visit with us, including:

• Medical records requests

Flu season guidelines

Your Medical City family is committed to providing you with a safe and secure environment as a part of our promise to you.

In an effort to prevent the spread of influenza and other respiratory illnesses, we ask that you adhere to the following Visitation Guidelines that will remain in effect throughout "flu season." These guidelines apply to all visitors, including family members:

• If you are visitor with flu-like symptoms - fever and cough or sore throat - please avoid contact and interaction with patients and refrain from visiting patient care areas. On some units, visitors may be screened for symptoms.
• If you are healthy and choose to visit a patient, please look for, and comply with, any precautions that may be listed at the entrance of that patient's room. If you have any questions, please ask a health care provider before entering the room.
• Please wash your hands or use the waterless hand sanitizer before and after visiting.

We cannot stress enough how important it is to follow the guidelines listed above.

Thank you for your cooperation in ensuring a safe, secure and healthy environment for you and your loved ones.