For Patients
Information, guidance and resources for our patients
Our multidisciplinary teams partner with you to create personalized care plans, so that you feel confident and comfortable with your treatment.
Patient Resources
Patient Resources
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Patient portal
MyHealthONE® is a secure online patient portal that allows you to manage your healthcare with ease—view health records, see discharge instructions, schedule follow-up appointments, pay bills, and more.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient information
Accessibility services (ADA accommodations)
We strive to make our facility accessible to all patients. Wheelchairs are available at the main entrance, and all public areas are designed for accessibility. If you need assistance, please speak with a staff member.
Interpreter services
Interpreter services are available for non-English-speaking patients and families. For assistance, please reach out to registration, a nurse or physician.
Meals
Patients receive assistance with the selection of their daily meals, which are recommended by physicians and registered dietitians on staff. Contact Food and Nutrition Services at (469) 269-1894.
Parking
Free valet parking is available 5:00 am-5:00 pm, Monday through Friday, at the hospital's Tower A entrance which faces Frisco Square Blvd.
Patient advocates
Our leadership team is available to answer any questions you may have regarding hospital procedures, accommodating special needs and/or to advocate on your behalf regarding questions or concerns. If you're a patient, ask to speak with your nurse for prompt resolution. Or call: (469) 269-1407.
Security
Medical City Decatur has a dedicated 24-hour security team patrolling the campus. They respond promptly to any concerns, requests and lost and found inquiries. For security assistance, call (502) 704-1149 or dial "00" from any hospital phone.
Smoking policy
Smoking and tobacco use are not permitted anywhere on the hospital grounds, including outdoor areas and parking lots. Thank you for helping us maintain a healthy environment.
Social services
Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. Please tell your nurse if you would like to connect with a social worker.
Spiritual support & chapel
Chaplains are available to provide spiritual and emotional support to patients, families, and friends. To request chaplain services, call the Hospital Operator or tell your nurse you would like a chaplain visit.
Valuables and personal belongings
We request that you leave all valuables at home. Medical City Frisco does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.
Visiting hours
A parent or guardian must remain with patients under 18 years old at all times.
Two visitors are allowed per patient at a time. Additional visitors may wait in designated waiting areas.
Please respect quiet hours and patient privacy during your visit.
The intensive care unit (ICU), labor & delivery and neonatal ICU (NICU) may have exceptions to general visitation rules. Please consult with a staff member for guidance.