Skip to Content

Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights 

Submit compliments or concerns

Your insights into Medical City Green Oaks Hospital are invaluable. Utilize our online feedback form to share your thoughts, and rest assured, a representative will reach out promptly to ensure your feedback is acknowledged and acted upon.
Submit Feedback 

Patient information

Medical City Green Oaks Hospital is happy for you to bring needed items for your loved one.

What NOT to bring on our units

To maintain a safe environment on our units the following items are not allowed on the units.

  • Outside food or *medication
  • Cell phones
  • Glass items (Please note that if you have flowers delivered they must be in a plastic vase)
  • Cameras
  • Lighters/Matches
  • Large sums of money
  • Tape Recorders
  • Razors or any other contraband
  • Soft candy/chocolate
  • Cigarettes – Must be in unopened packs
  • Pens (We supply pencils for our patients)

What you MAY bring on our units

You may bring

  • Cordless electric razors
  • Individually wrapped hard candy
  • Less than $10 Cash
  • Clothes (We suggest no more than 3 days worth – no drawstring on pants or jackets, no belts)
  • Reading material

Smoke and tobacco-free policy

Effective July 1, 2015, Medical City Green Oaks Hospital is committed to the safety and well being of all employees, patients, physicians, and others who visit the Green Oaks campus. In order to provide a healthy and safe environment for patients, visitors, physicians and employees the hospital prohibits smoking.


Please make sure all items are identified on the Patient belonging sheet which you will fill out before the items can be taken to the unit.

*Medication may be brought to the unit if the physician or nurse has requested it. Medication must be checked in by the patient’s nurse.


Your feedback is important to us. Please complete each of the items below and provide as much detail as you can. A Green Oaks representative will respond to you by the next business day. If you need more immediate help, please call (972) 975-8020 and leave a message. Thank you.

Ask a Nurse Hotline

Medical City Healthcare offers a free Ask a Nurse service that provides expert, timely health-related information and free physician referrals.

Healthy Living

Our Healthy Living blog offers a broad spectrum of information on a variety of health conditions as well as patients' stories about dealing with many health conditions. You can get a first-hand view of their experiences under our care.