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If you want to join our teams of incredible volunteers at Medical City Hospital Plano, we provide helpful contact information and guidance.

Volunteers – Empathy in Action at Medical City Healthcare

A few of the many Medical City Healthcare volunteers explain why they love helping patients and visitors at our hospitals and facilities.

Hear from volunteers Sally Hayward, Bob Davenport, Sabahat Ahmed, and Sneha Gummadi.

Adult volunteer program at Medical City Plano

Medical City Plano volunteers are respected members of the healthcare team. Whether they are escorting patients to their destination, providing clerical assistance or serving as a family liaison in the emergency room, their support is an essential ingredient in delivering the highest quality health care available in Collin County. We invite you to join our diverse team of energetic, dedicated and compassionate volunteers.

Volunteer service areas include:

  • Greeters and guides
  • Information desk
  • Critical care waiting room
  • Patient / family liaison in emergency room
  • Patient floor assistants
  • Flower and mail couriers
  • Surgery waiting room
  • Chaplain services
  • Clerical support
  • Registration
  • Inpatient rehab
  • Supply chain

Volunteers shifts are scheduled in four-hour increments once a week (seven days a week) from 9:00am to 1:00pm or 1:00pm to 5:00pm. Evening assignments are available from 5:00pm to 8:00pm on a limited basis in specific assignment areas.

Volunteer requirements

Commitment: Due to the resources and time invested in volunteer training, we require a minimum commitment of one four-hour shift per week for a minimum of six months. There are no exceptions.

Age: Must be 18 years old or older.

Background check: All prospective volunteers must be willing to complete a background check. Requirements for the background check are: driver’s license number, social security number or ITIN as well as current and former address(es).

Health screening: New volunteers must complete a tuberculosis (TB) skin test, which is completed at our facility at no charge to the volunteer, unless guidelines are not followed. New volunteers need to provide a current list of immunizations.

New volunteer orientation: All new volunteers must attend a new volunteer orientation session. Volunteers will also receive training respective to the area in which they will be volunteering.

Uniform: A blue volunteer jacket is provided by the facility. Volunteers must provide their own khaki pants and white shirt.

If you should have any questions, please call (972) 519-1118 or email us.

Volunteer Application