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The neonatal intensive care unit (NICU) provides critical care to newborns who are ill or premature. Many factors may lead to a newborn being admitted to the NICU, including low birth weight or complications during delivery. The NICU staff works closely with parents to develop a treatment plan for their newborn.

Level IV neonatal ICU in Plano, Texas

The neonatal intensive care unit (NICU) doctors, nurses and specialists at Medical City Plano treat each infant as one of their own.

We understand that admission into a NICU is an overwhelming experience, which is why we create a family-focused environment.

At Medical City Plano, NICU nurses and physicians treat babies who are born prematurely or with an illness and need specialized neonatal intensive care. We are a Level IV NICU in Collin County, Texas, which is the highest level of care available.

The neonatal specialists at our hospital help you and your family participate as much as possible in your baby's development. Our NICU is open 22 hours a day, and we encourage parents and siblings to visit often. Parents can assist with baths, diaper changes, feedings and other bonding activities.

When it's time to take your little one home, we encourage parents to spend one or two more full nights at the NICU, taking care of your baby with a nurse nearby in case you have questions. This experience will build your confidence and provide detailed, hands-on training so you can do this on your own.

Level IV NICU services

Parents can expect high-quality services and a multidisciplinary team of specialists to diagnose and treat newborns. Some of the features of the NICU and services we provide are:

  • Advanced respiratory care with nitric oxide
  • Pediatric surgeons specializing in neonatal surgery, performing bedside surgeries, if necessary
  • Dedicated neonatal care specialists, such as pediatric
    • Respiratory therapists
    • Occupational therapists
    • Speech therapists
    • Dietitians
    • Ophthalmologists
    • Pharmacists
    • Lactation consultants
    • Social workers
  • Nurses are trained in developmental care and certified in
    • Neonatal Resuscitation Program (NRP)
    • Level IV neonatal care
    • STABLE (sugar, temperature, airway, blood pressure, lab work and emotional support) program for infant stabilization

Parent support in the NICU

We realize this time for you and your baby can be tough and highly emotional. We have created programs for parents spending time in the NICU, including:

  • Parent Date Night—Take a much-needed evening away with your significant other at our monthly parent date night. An expert chef will prepare a delicious gourmet meal for you and your date to enjoy in our relaxing dining room.
  • NICU 101 Course—Learn about needs for premature infants and how to care for your baby at the bedside.

Medical City Plano hosts a reunion each summer for NICU graduates. This special event offers lasting memories for families, but also for staff—who look forward to being reunited each year with the babies (now children) they helped get started in life.

TeleNICU at Medical City Lewisville

With TeleNICU video conferencing capabilities, neonatologists at Medical City Lewisville are able to consult with physicians and virtually examine patients at Medical City Plano and other participating hospitals in North Texas. These video conferences allow physicians to discuss potential options directly with parents before a transfer is made, if necessary. This reduces the need for transfers and improves overall patient outcomes.

Additionally, TeleNICU helps lessen the cost of care for patients' families.

Visiting the NICU

Our NICU is located within Medical City Plano and is open 22 hours a day, seven days a week. Family and siblings over the age of two are welcome to visit the NICU at any time except from 6:30 a.m. to 7:30 a.m. and 6:30 p.m. to 7:30 p.m. If you need to reach the NICU, please call one of the following phone numbers:

Our NICU Locations

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