Skip to Content

Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights 

Patient information

General patients: 7:00am - 9:00pm

Visitors are limited to two (2) per room. All children under the age of 12 must be accompanied by an adult. Quiet Time is held from 2:00pm - 4:00pm each day to encourage quiet rest and healing for the patient. This is a period of time of low stimulation with few or no interruptions. Family and friends are asked not to visit patients during this time.

Critical Care Unit

The Critical Care Unit (CCU) has Family Centered Visiting but we ask that no more than two (2) visitors are in the room at one time. No children under the age of 12 are allowed. Family members and/or friends cannot sleep or eat at the patient bedside. The CCU is closed daily from 10:00pm - 8:00am and from 6pm - 8pm to allow time for certain aspects of patient care.

Neonatal Intensive Care Unit

Parents, grandparents, significant others, and siblings over the age of 2 are welcome to visit the NICU at any time except from 6:30am – 7:30am and 6:30pm – 7:30pm All visitors must sign in at the nurses' station. Children under the age of 12 must be screened by a staff member prior to visiting.

For more information on services and accommodations, contact the Guest Services Department at (972) 519-1163.

Free Parking & valet

Free patient and visitor parking is available at both the North and South entrances of the Main Hospital. Free valet parking is available at the entrance of Doctor's Office Building 1 (facing Coit) from 7:00am - 5:00pm, the Emergency Room entrance from 9:00am - 5:00pm, and the South Main entrance (15th street entrance) from 8:00am - 5:00pm.

Bank machines

For your convenience, an automatic teller machine is available in the main hospital lobby near the Coit Street Café.

Food and snacks

The following establishments are available within the hospital for meals and snacks:

  • Coit Street Café - The hospital cafeteria is located on the first floor, adjacent to the South Main Lobby. The café offers sandwiches, hot meals, a salad bar and a grill menu. The café is open for breakfast, lunch and dinner most days. Hours of operation are posted on the cafeteria door.
  • Frulatti Café - Located in the North Atrium Lobby near Registration, Frulatti's offers fruit smoothies, cookies, muffins, soups, salads and sandwiches. Extended hours are available on evenings and weekends.

Vending machines are located next to the Coit Street Café and in the Atrium Lobby near Radiology Registration.

Gift shop

Lori's Hospital Gift Shop offers small gifts, magazines, candy and various items. Located in the Atrium Lobby, the shop is open from 9:00am - 8:00pm Monday - Friday, and from 10:00am - 6:00pm Saturday, and 11:00am – 3:00pm Sunday. To order flowers for a patient through the gift shop, call (972) 519-1270.

Guest meal trays

Family members may order a guest tray to be delivered to the patient's room during regular meal service hours at an additional cost. Please ask your nurse how to purchase a guest meal tray.

The Healing Garden

A peaceful garden setting in which to relax and escape the clinical environment is located west of the 15th Street entrance. Patients, family members and visitors are invited to use the garden as a retreat during their visit.

Internet access

Wireless (Wi-Fi) Internet access is available throughout the hospital, including patient rooms and public areas, free of charge for the convenience of our patients and guests. To log on to the network simply select Guest_Access from any wireless device and click agree to join the network. The network does not require a password or username.

Pastoral care

Illness often turns one's attention to spiritual matters. The Hospital Chapel is located on the first floor in the Atrium Lobby next to the gift shop. The Chapel is open at all times to every denomination. A Hospital Chaplain is available throughout the week and may be requested by calling the Hospital Operator. In addition, a team of Pastoral Care Volunteers make hospital rounds throughout the week. Please tell your nurse if you would like a chaplain visit. In addition, emergency Chaplain visits are available 24 hours a day by contacting the hospital operator.

Pathways to healing

Weekly visits from our trained therapy dogs bring smiles to patients on Monday, Wednesday, and Thursday evenings. If you would like to schedule a therapy dog visit, contact the Volunteer Department at (972) 519-1272.

Patient representative

A Patient Representative is available to answer questions related to hospital policies and procedures and accommodate special needs or requests during the patient's stay. The Patient Representative is also available to help you with Advanced Directives. If you have any concerns related to your hospital visit, the Patient Representative will be happy to assist you. Contact the Patient Representative Office at (972) 519-1161.


Uniformed security guards are available on the medical campus 24 hours a day for the benefit of patients and visitors. If you or your family need escort services to a parked vehicle, contact the hospital operator.

Valuables and personal belongings

We request that you leave all valuables at home. Medical City Plano does not accept responsibility for lost or stolen valuables or personal items. If necessary, your nurse can arrange to store small items in the hospital safe.

Patient safety

Do you take prescription medication, over the counter medications or herbal supplements?

Do you have with you at all times a complete list of everything you take including dosage, how often you take the medication and what the medication was prescribed for?

If not, you are significantly increasing your chances of a medication error.

To encourage everyone to keep a current medication list with them at all times, Medical City Plano has joined the Medication Safety Project: Educate Before You Medicate. A coalition formed by the Dallas-Fort Worth Hospital Council (DFWHC) is working to make it easy for consumers to develop and maintain medication lists. Partners include the American Heart Association, Blue Cross Blue Shield, CVS/pharmacy, Dallas and Tarrant County Medical Societies, Humana, UnitedHealthcare, Visiting Nurse Association, and Walgreens.

The Institute of Medicine’s Committee on Identifying and Preventing Medication errors estimates that poor communication is responsible for half the of the 1.5 million medication errors that result in injuries annually.

The partners involved in this project want consumers to have a list of all of their medications and to provide that list each time they receive health care. The list can be a handwritten list, a computer generated list, or maintained on a list such as a Universal Medication Form.

For more information on Medication Safety, visit the website for the Institute for Safe Medication Practices (ISMP)—the nation's only nonprofit organization of pharmacists, nurses, and doctors devoted entirely to safe medication practices. Preventing medication errors is no longer just a responsibility for health professionals—consumers like you can also play a vital role.

We are committed to patient safety and have made it a top priority at Medical City Plano. Click on the link below to learn how you can become an active participant in your healthcare.

Medication Safety Alerts help you remain current on medications, error reporting and news with the Institute For Safe Medical Practices.

Ask a Nurse Hotline

Medical City Healthcare offers a free Ask a Nurse service that provides expert, timely health-related information and free physician referrals.

Healthy Living

Our Healthy Living blog offers a broad spectrum of information on a variety of health conditions as well as patients' stories about dealing with many health conditions. You can get a first-hand view of their experiences under our care.