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Medical records

We offer various methods of requesting your medical records, accommodating your needs for different formats and types of information.

Requesting your medical records

We offer several ways to request your medical records depending on the type of information you need and format.

MyHealthONE Patient Portal

MyHealthONE consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day. Some medical records may only be available through our hospital Medical Records office.

Access Patient Portal

Download the MyHealthONE app

You can also download the MyHealthONE app in the App Store® and on Google Play to access your health information.

Download on the App Store Get it on Google Play

Patient Requests

To request a copy of your medical records through the online portal, click on the link below and follow the prompts for online medical record request submission.

The link below will take you to an online health information request portal on a new screen. If you have questions about the Medical Records request process, please contact (844) 481-0278.

Online Medical Record Request Portal

  1. Download, print and complete the authorization form. The authorization form must be signed and dated.
  2. In order to verify your identification and validate your authorization, we require a legible copy of a valid photo I.D. (e.g., driver’s license, military I.D. or state I.D.).
  3. You may send your request in the following ways:
    • Fax: (844) 481-0298
    • Email: Email Requests
    • Mail:
      PO Box 290789
      Nashville , TN 37229-0789
  4. To obtain Radiology Images, please contact the Radiology Department directly.
  5. To obtain a certified copy of your Birth Certificate please contact your state or local Vital Statistics Office.

Records delivered by mail will be shipped within 5-7 Business days after processing.

Records delivered by email will be received within 1-2 Business days after processing

For questions regarding medical records, or to obtain the status of your request call us at (844) 481-0278.

Contact the HIM department

Phone: (469) 489-1582

Fax: (469) 962-2188

Email the HIM Department

Hours: 8:00 am – 4:00 pm

Monday – Friday

Address: 4750 President George Bush Hwy., Sachse, TX 75048

Urgent Requests, Records for your Physician

For immediate continuity of care, your healthcare provider can request records.

The physician office must fax a written request on their letterhead to (786) 206-0841 indicating the patient's name, date of birth, date of visit and the name of the facility where you were treated. Please indicate "STAT" for all urgent requests. For assistance, call (888) 749-7952.


Non-patient Requests (Insurance, Attorney, Disability and Third Party Requests)

Requests should be sent from your insurance company, attorney, or Disability Determination Service and be mailed to the address below. For assistance, call (888) 749-7952.

Mail request to:

Dallas SSC
PO Box 290489
Nashville, TN 37229-0489