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Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

View our participating insurance plans 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

View your patient rights 

Patient information


Our cafeteria is open during the following hours:


Breakfast: 7:00am - 10:00am

Lunch: 11:00am - 2:00pm

Dinner: 4:00pm - 7:00pm, grill service only


Breakfast: 7:00am - 10:00am

Lunch: 11:00am - 1:30 pm, grill service only

Dinner: 4:00pm - 7:00pm, grill service only


For the health and safety of our patients, staff and visitors, Medical City is a smoke-free environment. Please refrain from smoking anywhere on the hospital campus, including parking garages.

Wireless Internet

Free wireless Internet access is available throughout the facility for our patients and their families.

Pastoral Care

A time of illness can be very trying for family or members and friends. For your comfort, the chapel, located in the atrium of Building A, is open to every denomination at all times and staff chaplains are available 24 hours a day. If you would like a chaplain to visit with you, please tell the nurse or call the operator.

Social Services

Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. These services include:

  • Psychosocial assessments
  • Community resources
  • Supportive services
  • Counseling
  • Discharge planning
  • Crisis intervention
  • Information and referrals
  • Patient advocacy

Travel Services

If you are visiting from out of town, we have special arrangements with several area hotels to provide discount rates for the families of patients.

Lost and Found

Lost and Found is located in the Security Office, Building B, suite 203. You can contact security at (972) 566-4800.

Case Management

Medical City’s Case Management Department consists of social workers and RN case managers. Each floor, or specialty area, is comprised of a social worker and RN case manager designated to that floor. The collaborative, interdisciplinary efforts made by both social worker and RN case manager helps ensure appropriate and effective delivery of direct services to patients and their families.

As each patient is assessed, our department is dually focused on the clinical aspect of admission as well as the patient in his or her environment. The case management department is essential in expediting the patient’s use of services along the continuum of care. Our primary goal is to optimize patient’s functioning to the fullest extent possible. Social workers and RN case managers possess a wealth of knowledge, expertise and ethical values that coincide with Medical City’s Mission and Patient Promise.

If you have any additional questions, please call (972) 566-7768.

Ask a Nurse Hotline

Medical City Healthcare offers a free Ask a Nurse service that provides expert, timely health-related information and free physician referrals.

Healthy Living

Our Healthy Living blog offers a broad spectrum of information on a variety of health conditions as well as patients' stories about dealing with many health conditions. You can get a first-hand view of their experiences under our care.